myUNM Health Virtual Visit Information

UNM Health offers a system of tools that allows you to meet with your health provider online through a secure video-conference. View the links to the left for the Quick Start and complete Tip Sheet Guide for myUNM Health Virtual Visits. Contact your UNM Health provider to find out if Virtual Visits are an option for you.

Foire aux Questions

Contact your UNM provider or clinic to schedule your Virtual Visit appointment. Once scheduled, you will receive a link for your visit via email and/or text.

  • You can use a smartphone, a tablet, or a computer with a camera and microphone
  • Une bonne connexion internet
  • Up to date software on your computer or mobile device

If your appointment is using the Virtual Visit system, downloading an app is not required.

Some providers may use Zoom for their visits. You may be asked to use this platform and can use the web version or the app.
  • Chargez complètement votre appareil
  • Ensure that the volume on your device is up
  • If using a computer, ensure that you have a camera
  • Find a quiet private place for your visit
  • Check-in no earlier than 15-minutes prior to your appointment time
  • Have the clinic phone number on hand in case you have difficulty connecting

Please review our tip sheets prior to your visit to help you prepare and successfully connect to your Virtual Visit appointment.

If you are having difficulty connecting, please contact your clinic for assistance. 

UNM Health does everything it can to make sure your virtual appointments are secure. Our platforms are HIPAA compliant.

Please use your best judgement when arranging to meet with your provider to keep yourself safe:

  • Be mindful of the internet connection that your mobile device is using. Publicly shared WiFi is not secure. 
  • Be sure your device is current on updates sent out by the device
  • Call from a private and safe place